Donor FAQ

For Annual Fund members at the Leading Role level and up, please email ZACHVIPtickets@zachtheatre.org with any VIP Ticketing Concierge requests (booking, exchanging, or donating tickets back that you can’t use). Include your name, email, phone, desired performance date and time. The VIP Ticketing team will get back to you promptly and make sure you have everything you need.

Annual Fund members at the Leading Role level and up will be added to the Serra Skyline Lounge list for performances that you have booked tickets. The Serra Skyline Lounge includes comfortable seating, private bathrooms, bar and terrace with a beautiful view of the Austin Skyline! If you purchase tickets under a different name than your Annual Fund membership or within 48 hours of a performance, please email donorservices@zachtheatre.org to add your name to the Serra Skyline Lounge.

Annual Fund members at the Designer’s Circle level and up receive complimentary reserved VIP Parking in the Topfer Lot accessible from Riverside Drive. You will be added to the VIP Parking list for performances that you have booked tickets for. When you pull into the lot, give the parking attendant your name to access your spot. Parking spots will be reserved up to 15 minutes before the beginning of a performance. If you purchase tickets under a different name than your Annual Fund membership within 48 hours of a performance, please email donorservices@zachtheatre.org to add your name to the VIP Parking list. 

ZACH offers a wide-variety of events to different levels of Annual Fund membership that allow you to get a behind the scenes look at your gift in action! All invitations will be sent to the email address on file. If you aren’t sure if you are receiving the proper invitations, please reach out to donorservices@zachtheatre.org to ensure we have the correct contact information in our system.

House seats are full-priced, premium tickets that are not available for sale to the general public. Often, regional and Broadway theatres, including ZACH, reserve a certain amount of seats for each performance that are only made available to certain audience members. To reserve ZACH house seats, you can reach out to ZACHVIPtickets@zachtheatre.org, and to book Broadway house seats, please contact  donorservices@zachtheatre.org

ZACH Theatre Working Rehearsals are offered for all Mainstage Series productions at ZACH during the second week of the rehearsal period. It is your chance to see into the rehearsal process, meet actors and creatives, and learn what it truly takes to make a show come to life on-stage. Working Rehearsals begin with a reception with light bites and drinks, followed by observing an hour of rehearsal with time for questions with the director and cast.

The Invited Dress Rehearsal is the first performance of any production with a live audience following the technical rehearsal process where staging and technical elements are combined to make the final production. The Invited Dress Rehearsal is a full-length run of the production, with occasional stops during the performance to work out any kinks in lighting, sound, or staging. 

As a Director’s Circle level member of ZACH’s Annual Fund, you can reserve the Director’s Booth by emailing donorservices@zachtheatre.org. With seating for 8 guests, the Director’s Booth allows you to watch a production from a private box with glass windows that can either be left open to hear live sound or closed with a live audio feed amplified through speakers in the Booth. Your guests will also receive a spread of refreshments including wine, water, and light snacks in the Director’s Booth while you all enjoy the show!

To access the Broadway House Seats benefit at the Director’s Circle level, please email donorservices@zachtheatre.org and include the following information:

  • Name of Show/Name of Theatre
  • Number of Tickets you are requesting
  • Performance date(s) you would like to attend (in order of preference)

The Development Team will follow-up to get credit card information in order to process the final payment. It is recommended to reach out at least 14 days prior to your desired show date!

  • Devo passes 
    • We depend on ticket sales as well as donations to keep bringing stories to life on stage. With donations covering just 53% of our operating costs, we need to maximize ticket sales, so beginning with the 24-25 Mainstage Season, we will no longer be providing complimentary tickets as an Annual Fund membership benefit for donors. If you have enjoyed this benefit in the past, we will be phasing out the complimentary ticket benefit by providing 2 complimentary tickets for the 24-25 Season that must be redeemed in the first week of a performance run of your choosing.
  • Parking 
    • VIP Reserved Parking in the Topfer lot will be available to Annual Fund members at the Designer’s Circle level and up for Mainstage Productions. There will not be donor parking available for Leading Role and Stage Manager’s Circle. If you have enjoyed this benefit in the past, we will be phasing out the complimentary parking benefit by providing 1 complimentary parking voucher that you may use at one performance of the 24-25 Season of your choosing. However, if you are a renewed subscriber for this upcoming season, you will still be able to enjoy your subscription parking benefit!