Working at ZACH

Come work at ZACH!

  • Be a part of an artistic community of Austin, for Austin, by Austin with over 100 years of producing in the Austin area
  • Featuring three theaters: a 420 Proscenium Theatre, 225 Seat Thrust, and 100 Seat Arena
  • 20,000 sq ft offsite Scenic Studios with dedicated Carpentry, Welding, Paints, and Props Shops as well as on site Prop Storage
  • Commitment to artistically inspiring and innovative work including New Works, Regional and World Premieres, and Theater for Young Audiences

Some of the great benefits available to ZACH Employees*

  • Affordable Medical coverage for Full-Time Employees and their Dependents
  • Employer Paid Dental and Vision (Employee Only)
  • Employer Paid Basic Life/AD&D Insurance and Short-Term/Long-Term Disability Insurance
  • 401K Matching Program
  • Vacation, Sick, and Personal Time
  • Paid Holidays
  • Free Parking
  • Tickets to Mainstage and Family Series shows and enrollment in Camps/Classes
  • Discounted Gym Memberships
  • Generous perks and discounts with partner programs

*benefits are offered to qualifying employees based on current policy.

Production Overhire:

Starting at $17 per hour

At various times throughout our season, we look for temporary part-time overhire support for our productions in the following areas

  • Audio/Video
  • CAD Drafting
  • Costumes
  • Lighting
  • Production Assistant
  • Props
  • Scenic: Carpentry
  • Scenic: Paint
  • Stage Management
  • Stage Operations
  • Stage Ops – Automation
  • Stage Ops – Rigging
  • Wardrobe
  • Wig/Hair & Make-up
Click here to join our temporary part-time overhire database. Remember to list your preferred area(s) of focus and attach your resume, portfolio and any other relevant materials.
Senior Manager of Hospitality and Patron Experience
Job Type | Full-time

Description

ZACH is a non-profit organization that creates intimate theatre experiences that ignite the imagination, inspire the spirit, and engage the community. The Senior Manager of Hospitality & Patron Experience will oversee, elevate, and expand revenue-driving initiatives while enhancing our audience experience. This role will lead the bar, concessions, and Front of House (FOH) operations, ensuring exceptional service, revenue growth, and a seamless patron journey. Reporting to the Director of Marketing, Sales and Patron Experience, the Senior Manager of Hospitality & Patron Experience will develop strategies to optimize efficiency, drive revenue, and create memorable experiences for our guests.

Requirements

ESSENTIAL FUNCTIONS: 

Leadership & Operations

  • Provide strong leadership and a strategic vision for ZACH Theatre’s hospitality and audience experience initiatives
  • Supervise and support the Bar Coordinator and Front of House Manager, ensuring seamless operations across all guest-facing areas
  • Establish and maintain high standards of service, ensuring all staff and volunteers deliver an exceptional patron experience
  • Develop team meeting schedules, tighten current processes, and establish workflows where needed

Food & Beverage Program

  • Oversee the operation, revenue, growth, and future vision of the food and beverage program
  • Optimize and/or create systems for four permanent bars and two mobile bars in multiple venues, ensuring efficient and profitable operations
  • Maintain and establish food and beverage vendor relationships
  • Maintain compliance with food handling and bar best practices and licensing standards
  • Develop and implement a strategy to introduce food offerings to complement the existing bar service
  • Drive innovation in service models, pricing, and operational efficiencies to increase revenue and customer satisfaction
  • Develop and implement a strategy for differentiated offerings and experiences based on patron access levels, ensuring an elevated and exclusive experience in spaces such as the donor lounge bar
  • Collaborate with the Bar Coordinator on scheduling, inventory tracking, payroll management and reporting

Front of House & Volunteers

  • Oversee the operation of the house management team, ensuring smooth audience entry, seating, and departure processes
  • Collaborate with Front of House Manager to create a volunteer recruitment plan aligned with ZACH Theatre’s brand, values, and short- and long-term goals

Gift Shop Revamp & Retail Strategy

  • Lead an overhaul of the gift shop’s physical setup, retail offerings, and operations to enhance revenue and quality control
  • Curate and source merchandise that aligns with ZACH Theatre’s brand and audience interests
  • Develop and implement a retail growth strategy over multiple years, including the eventual launch of an online merch shop

Financial Oversight & Reporting

  • Create and manage the annual budgets for bar, front of house, and gift shop operations
  • Develop and maintain clear and regular reporting systems for bar expenses and revenue, gift shop sales, and house management expenses, in collaboration with the finance department
  • Monitor and analyze financial performance, ensuring revenue goals and cost controls are met
  • Responsible for daily, monthly, and year-end sales, inventory tracking, and reporting, collaborating with finance on reconciliations as needed for bar and gift shop

Patron Experience & Program Development

  • Work closely with the General Manager and Director of Marketing, Sales and Patron Experience to improve the patron journey from ticket confirmation through parking, pre-show, and post-show experiences
  • Partner with the Director of Marketing, Sales and Patron Experience to create engaging pre-show incentives that encourage early arrivals, increase time spent in ZACH Theatre’s spaces, and boost bar and concession sales
  • Partner with the Donor Services team to develop and enhance hospitality initiatives tailored for ZACH’s donor community, ensuring premium service and curated experiences
  • Partner with the Marketing Team to oversee pre-show and special events such as Pride Nights, ZACHademia Nights, Season Announcement Parties, etc.

Event Coordination & Vendor Relations

  • Collaborate with the Rentals and Events Manager to evaluate and revise rental food and beverage packages and ensure seamless execution of third-party events
  • Coordinate catering for community and ZACH events such as opening nights, Pride Nights, and other special occasions
  • Develop and maintain strong relationships with food, beverage, and retail vendors to enhance ZACH Theatre’s offerings and operations
  • Partner with the Director of Development to explore sponsorship opportunities with vendors, identifying mutually beneficial partnerships that enhance event offerings and patron experiences

EDUCATION AND EXPERIENCE: 

  • Bachelor’s degree (preferred) or a combination of education and experience that yields the required knowledge, skills and abilities
  • 2+ years experience in patron services management or Front of House equivalent
  • 2+ years supervisory experience
  • Experience in hospitality management, catering and events, audience services, or a related field
  • Experience in a theatre or arts environment (preferred)

KNOWLEDGE, SKILLS, AND ABILITIES

  • Working knowledge of MS Word, Excel, Google applications, Tessitura Ticketing Software and TOAST (preferred) or other point of sale softwares; ability to operate all office equipment: copier, credit card machine, point of sale terminal and computer
  • Strong leadership abilities with experience managing teams and driving operational improvements
  • Strategic thinker with the ability to envision and execute new audience engagement initiatives
  • Financial acumen, including budgeting, forecasting, and reporting
  • Excellent organizational, communication, and problem-solving skills
  • Passion for arts and live entertainment, with a commitment to enhancing the patron experience
  • Proven excellence in customer service skills both orally and written and the ability to train others
  • Demonstrates planning, leading and organizational skills
  • Strong time management skills with the ability to prioritize, meet deadlines and work on multiple projects and have the ability to work independently and as a team
  • Familiarity with basic TABC rules and regulations
  • Familiarity with the Americans with Disabilities Act and special services such as Sign Interpretation, Captioning, Audio Description and Sensory Performances
  • Builds Collaborative Relationships with all departments
  • Develops Talent and Teams among Front of House Staff and Volunteers
  • Ability to manage processes and systems 
  • Accountability for People and Budgets
  • Deals with Change Effectively
  • Represents ZACH at public events and performances in a professional manner
  • Ability to perform all work with a direct reflection of the vision, mission, and values of ZACH Theatre
  • Other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

This is a campus-based, on-site role. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions upon discussion with HR. 

  • Ability to sit/stand for long periods
  • Ability to lift, push, pull or otherwise maneuver up to 50 lbs repeatedly, either alone or with assistance
  • Ability to work in close proximity to other coworkers
  • Maintain valid driver’s license and reliable transportation
  • Comfortable around continuous crowds of people
  • Ability to work in areas of low lighting
  • Ability to work with a flexible schedule, including evenings, weekends, and holidays for ZACH productions, openings, and special events as scheduled
  • The noise level in this work environment is typically moderate and can be high

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Director of Marketing, Sales and Patron Experience

Supervises (if any): Front of House Manager and Bar Coordinator

Supports: All departments as needed

Peer collaboration/communicates with: All departments as needed

No phone calls, please.

Some of the great benefits available to ZACH Employees:

  • Affordable Healthcare Coverage for Full-Time Employees and their Dependents
  • Employer Paid Life and AD&D insurance
  • 401K Matching Program
  • Vacation, Sick, and Personal Time
  • Paid Holidays
  • Free Parking
  • Tickets to Mainstage and Family Series shows and enrollment in Camps/Classes

ZACH is committed to ensuring an equitable and inclusive workforce and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.  

Salary Description
$60,000 – $63,000 annually

Apply Now
Creative Director

Job Type | Full-time

 

Description

ZACH is a non-profit organization that creates intimate theatre experiences that ignite the imagination, inspire the spirit, and engage the community. The Creative Director leads the visual identity and creative output of our in-house marketing department, overseeing a diverse scope of creative projects including print and digital assets, video, photography, merchandise, internal and external building signage and overall brand continuity. This individual will be a strong design leader with a proven track record of managing teams and delivering high-quality creative work in fast-paced environments. With an exciting rebrand on the horizon, the Creative Director will take ownership of the new visual identity, ensuring its successful integration and execution across all platforms. This is a unique opportunity for a visionary creative professional to shape the aesthetic and narrative voice of one of the most dynamic arts organizations in the region.

Requirements

ESSENTIAL FUNCTIONS:

Design Leadership

  • Execute the design of new concepts including season artwork, large brand placements, etc.
  • Provide creative direction, feedback, and final approval for all design materials created by internal and freelance designers across all marketing, fundraising, and education campaigns
  • Serve as the primary marketing creative voice for the organization, pitching design concepts to leadership and ensuring alignment with organizational goals
  • Art direct and approve all content for ZACH’s website and email campaigns, ensuring it aligns with the brand’s visual identity and messaging standard

Brand Ownership

  • Lead the implementation and management of ZACH Theatre’s new brand identity, ensuring consistency and creativity across all channels
  • Work closely with other departments to develop and maintain systems for upholding brand and design standards
  • Train all staff to adhere to brand and design standards, ensuring consistency in visual and messaging elements across the organization

Team Management

  • Supervise and mentor a Graphic Designer and Digital Media Manager, fostering a collaborative and innovative work environment
  • Manage relationships with freelance designers and other creative partners to meet ZACH’s brand guidelines and quality standards

Creative Production

  • Concept, coordinate, and direct photo and video shoots to support marketing campaigns and organizational storytelling
  • Help develop social campaigns and create unique, exciting content for ZACH Theatre’s social channels, website, and emails, working closely with the Content Manager to execute these projects effectively
  • Concept and coordinate execution of TV and radio spots with the support of in-house or freelance editors 
  • Source and maintain partnerships with photographers, videographers, and other creative professionals to execute high-quality visual assets
  • Contribute input to campus and building design, ensuring alignment with the brand’s visual identity
  • Provide copywriting support as needed for campaigns, signage, and other material

Cross-Departmental Support

  • Provide creative support for  teams responsible for productions on stage, fundraising, community and education programming
  • Support and actively participate in all company-wide efforts, ensuring alignment with organizational goals and fostering a unified approach to projects and initiatives

EDUCATION AND EXPERIENCE: 

  • BFA with focus on Graphic Design and Art Direction preferred, or a degree in a related field (Marketing, Communications, Advertising) with proven experience in art direction and graphic design, or equivalent coursework and experience
  • 10+ years experience in art direction and graphic and/or web design for established organizations, agencies, or if freelance, a strong client base
  • Experience designing for the performing arts is a plus
  • Experience working in non-profit organizations (preferred)

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Mastery of Adobe Suite, including Photoshop, InDesign and Illustrator. Familiarity with Canva preferred
  • Proficiency in project management tools such as Asana, Trello, or similar platforms.
  • Strong understanding of digital marketing and social media platforms, including best practices for creating content for Instagram, Facebook, Twitter, and TikTok
  • Basic knowledge of website design and management, with experience in platforms like WordPress or Squarespace
  • Strong visual storytelling abilities and an understanding of branding principles
  • Exceptional written and verbal communication skills
  • Basic knowledge of photography and videography, including editing software like Premiere Pro or Final Cut Pro, is a plus
  • Thorough knowledge of file preparation for print production and digital assets
  • Must be highly creative, a conceptual thinker and idea generator
  • Excellent organizational, project, and time management skills 
  • Extremely detail oriented 
  • Builds Collaborative Relationships
  • Solves Problems Resourcefully
  • Deals with Change Effectively
  • Able to prioritize work, juggle multiple projects and meet strict, often short deadlines
  • Ability to work collaboratively and independently and give and receive constructive feedback
  • Ability to edit ZACH’s website to make copy and graphic changes if necessary
  • Demonstrated organizational, planning, and budgeting skills
  • Passionate about arts and theater and excited to bring ZACH Theatre’s new visual identity to life through innovative design and storytelling
  • Proactive, autonomous, and able to thrive in a fast-paced environment
  • Collaborative team player with strong interpersonal and communication skills
  • Adaptable and solution-oriented, with a focus on delivering excellence in all aspects of work
  • Represent ZACH at public events and performances in a professional manner
  • Ability to perform all work with a direct reflection of the vision, mission, and values of ZACH Theatre
  • Other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

This is a campus-based role with the flexibility to work hybrid-remote. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions upon discussion with HR. 

  • Ability to sit/stand at computer workstation for long periods; Perform work on computer for extended hours; See details of art, photos, and designs less than a few feet away, and see differences between colors, shades, and brightness
  • Ability to lift, push, pull or otherwise maneuver up to 30 lbs repeatedly, either alone or with assistance
  • Ability to work in close proximity to other coworkers
  • Must have reliable transportation and the ability to work with a flexible schedule, including nights and weekends as scheduled
  • The noise level in this work environment is typically moderate and can be high

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Director of Marketing, Sales and Patron Experience

Supervises (if any): Graphic Designer and Digital Media Manager 

Supports: Directors, Marketing, Development, Education, Patron Services

Peer collaboration/communicates with: Organization leadership as needed including artistic, production, youth programming, marketing and general management

Please attach your portfolio or include your website in the cover letter. No phone calls, please.

Some of the great benefits available to ZACH Employees:

  • Affordable Healthcare Coverage for Full-Time Employees and their Dependents
  • Employer Paid Life and AD&D insurance
  • 401K Matching Program
  • Vacation, Sick, and Personal Time
  • Paid Holidays
  • Free Parking
  • Tickets to Mainstage and Family Series shows and enrollment in Camps/Classes

ZACH is committed to ensuring an equitable and inclusive workforce and we strive for a team that reflects Austin’s diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age.  

Salary Description

$60,000-65,000/year

Apply Now

Staff Accountant

Job Type – Part-time

Description

ZACH is a non-profit organization that creates intimate theatre experiences that ignite the imagination, inspire the spirit, and engage the community. The Staff Accountant provides support for the Finance department primarily with the preparation, processing, and reporting of revenue financial transactions, credit card expense transactions, and other ancillary department support. Additionally, this role supports documentation tracking and reporting and assists the Accounting Manager and Director of Finance & Administration as directed. 

Requirements

ESSENTIAL FUNCTIONS:

  • Processes daily cash/check sales from Front of House, Box Office, and other departments, reconciles against batch reports as needed
  • Daily uploads of online income activity from our CRM Application and merchant payment processors
  • Data entry of reconciled sales into accounting system
  • Prepares daily cash and check deposits
  • Scans and processes incoming check payments and routes to departments timely to ensure expedient department processing and gift acknowledgement
  • Serves as coordinator for credit card expense management tracking including recording, reconciling, and verification of receipts and coding needs with theatre staff across departments
  • Assists the Accounting Manager with teaching artists payments and other A/P functions
  • Assists with the verification, allocation, recording, and reconciliation of financial transactions to the general ledger as assigned
  • Assists with grant report documentation reporting as directed
  • Prepares monthly and quarterly department financial reports to assist in interdepartmental reconciliations
  • Prepares weekly accounting records and checklists for Director of Finance & Administration
  • Supports the Director of Finance & Administration with budget planning and coordination as needed
  • May serve as backup for payroll processing as needed
  • Collaborates with department team reconciliation meetings as needed
  • Maintains physical financial transaction files and records as assigned
  • Other duties as assigned

EDUCATION AND EXPERIENCE: 

  • Bachelor’s degree in Accounting (strongly preferred), or combination of experience and education that yields the required knowledge, skills and abilities
  • 3 years of payroll experience desired (preferred)
  • 3 years of non-profit accounting experience (required)
  • 3 years of Quickbooks non-profit version experience (preferred)

KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Knowledge of basic accounting concepts
  • Knowledge of payroll and tax compliance standards
  • Demonstrated skills in computerized accounting (QuickBooks preferred), MS Office Suite, and Google Apps
  • Demonstrated knowledge of other accounting programs
  • Demonstrated knowledge with MS Access
  • Analytical and problem-solving skills: high attention to detail and high level of accuracy
  • Organizational and planning skills
  • Ability to provide customer service to internal and external customers
  • Ability to remain calm and flexible under pressure
  • Ability to work independently or as part of a team
  • Ability to manage administrative tasks, multitask and prioritize demands
  • Ability to interact with all levels and departments within ZACH
  • Builds Collaborative Relationships
  • Solves Problems Resourcefully
  • Deals with Change Effectively
  • Maintains Confidentiality
  • Customer Focused
  • Candidates must be authorized to work in the United States
  • Ability to perform all work with a direct reflection of the vision, mission, and values of ZACH Theatre

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This is an on-site, campus-based role with some flexibility for occasional hybrid work.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform these functions upon request.

  • Ability to lift, push, pull or otherwise maneuver up to 10 lbs repeatedly and lift up to 30 pounds without assistance periodically.
  • This position is frequently required to sit for long periods of time.
  • The noise level in this work environment is typically moderate and can be high.
  • Must be able to work in a shared office space and maintain focus in a noisy environment.

ORGANIZATIONAL RELATIONSHIPS:

A. Reports to: Director of Finance & Administration 

B. Supervises (if any): None

C. Supports: All Organizational Departments

D. Peer collaboration/communicates with: All Organizational Departments 

*This is an exempt position working approximately 30 hours per week. Compensation has been prorated accordingly based on a full-time equivalent salary between $52,000 – $55,000 and is eligible to participate in our employee benefit plans as outlined in our employee handbook.

Apply Now

Teaching Artist

Independent Contractor/Part Time

ZACH Theatre is searching for Teaching Artists for our Performing Arts School for both our main campus (1510 Toomey Road, Austin, TX 78704) and our North Location (14010 US-183 Suite 540, Cedar Park, TX 78613). We are looking for teachers in Dance, Voice, Acting and Musical Theatre Choreography. Classes take place Monday through Thursday from 4 p.m. until 8 p.m. and Saturdays from 10 a.m. to 4 p.m. We also have teaching opportunities in our Advanced Training programs that sometimes meet on Sunday’s between 2 p.m. to 8 p.m.  Class sizes range from 8-12 students at a time.

ESSENTIAL FUNCTIONS:

  • Teach classes in Acting and Musical Theatre.
  • Effectively communicate with families, students, and teachers
  • Designs, develops, and delivers curricula for classes; write student evaluation; substitute teaches classes in case of teacher emergency.
  • Believes in the mission to teach life skills through theatre skills to empower young people.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • May be required to lift up to 30 pounds unassisted.
  • Must work a schedule including Evenings (Monday through Thursday) and Saturdays as needed
  • Able to teach in-person classes with the potential for virtual classes during the pandemic

EDUCATION, LICENSURE, CERTIFICATIONS AND EXPERIENCE:

  • High school diploma or equivalent.
  • At least one year of experience in teaching acting or musical theatre to students ages 5-18.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrated skill in curriculum design and development
  • Demonstrated skills in training teachers, including but not limited to classroom pedagogy, classroom management, and supervision for a variety of ages
  • Demonstrated skills in written and oral communication 
  • Ability to work individually and as a team member  
  • Ability to meet deadlines within a fast-paced environment
  • Ability to remain calm in high-pressure situations such as parent conflicts or managing large numbers of students

To apply: Please send your resume to ssmith@zachtheatre.org

As part of our commitment to ensuring an equitable, diverse and inclusive workforce we invite you to voluntarily self-identify in the following categories in a cover letter or note that you include in your email:

Gender: Woman, Man, Genderqueer/Gender non-binary, prefer to self-describe

Pronouns: Please include your pronouns.

Ethnicity: Hispanic or Latino, White (not Hispanic or Latino) Black or African American (not Hispanic or Latino), Native Hawaiian or Pacific Islander (not Hispanic or Latino), Asian (not Hispanic or Latino), Native American or Alaska Native (not Hispanic or Latino), Two or more races (not Hispanic or Latino)

Actor’s Equity Association has set up strict guidelines that must be followed to allow Equity Actors members to work in future productions.  ZACH is intending to operate as a fully vaccinated workplace per the guidance issued by Actors Equity.