FAQ
Facilities
Our Box Office is located in the lobby of ZACH’s Topfer Theatre, at the corner of South Lamar and Riverside. See campus map here.
Our Box Office in the Topfer Theatre is open Tuesday through Friday from Noon until 5:00 pm during the run of a production. Box Office is available online or by phone at this time.
Each of our three theatres hosts a Box Office in its respective lobby, and at the entrance to the People’s Plaza for outdoor shows.
Will Call opens one hour prior to showtime for performances in the Kleberg, Whisenhunt, and People’s Plaza. Will Call for performances in the Topfer Theatre is available at our primary box office an hour and a half prior to showtime.
Find theater buildings and lots on our parking map here.
During performances and events, single ticket buyers will be charged $12 per car to be paid via credit card or cash to an onsite attendant.
Subscribers receive FREE parking in a dedicated lot for each performance. Subscriber parking is based on availability; we recommend arriving 30 minutes before your performance.
During non-performance times, parking will be charged at an onsite metering system similar to those around the Austin area.
For those visiting ZACH for limited time spans, we will have short-term parking and temporary passes available.
There are handicap parking spots in our Topfer Theater lot. Parking in this area can be utilized when seeing productions in the Topfer and Kleberg Theatres. There are accessible spots in the parking lot off Toomey Road for shows in the Whisenhunt Theatre.
ZACH asks that patrons not bring weapons on the premises. Signage is posted stating:
PURSUANT TO SECTION 30.06, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH A CONCEALED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A CONCEALED HANDGUN.
PURSUANT TO SECTION 30.07, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH AN OPENLY CARRIED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A HANDGUN THAT IS CARRIED OPENLY.
General Questions
While there is no official dress code at ZACH, most patrons opt to wear business casual attire. Austin is a city of great diversity and individuality and our audience reflects that. ZACH does, however, adhere to a strict no shirt, no shoes, no show policy.
We do not seat children under the age of 3 for Mainstage productions. We do welcome infants and children to those shows included in our Family Series. Infants may sit in your lap but must be ticketed to have a seat.
At ZACH, our goal is for each audience member to be able to appreciate our productions in their fullest. As we value each patron’s experience and the expectation that it will be free from perceptible distractions, we do prohibit infants from attending our Mainstage productions.
Online Ticketing
More often than not, account registration problems occur when the particular email being entered has already been registered in our system. This serves as a check and balances that you do not create a second account in our system, which causes problems for both patrons and box office staff.
Instead of trying to create a new account, please follow the steps here to attempt to retrieve a password.
If you can not remember your password, you will need to reset it. In order to do so, please navigate to the login screen, select “Forgot Your Password” at the top of the ticket buying module, and enter your email address. A message will be emailed to you containing a link that will allow you to set up a new password and log in.
ZACH’s online ticketing program requires the coupon before you begin the transaction. This setup guarantees that shoppers select only those options relevant to their respective coupon, as many have scheduling or seating conditions.
On the first screen, after you have selected a show date, an input field should appear at the top right of the ticket-buying module, immediately under the navigation menu. The words “Promo Code” will be in the box. Enter the code in this field and purchasing options should appear that reflect the respective promotion.
You have the option to “print at home” for tickets purchased online or over the phone. If you choose this option, you will receive two emails upon order completion: 1) Order Confirmation 2) Printable PDF tickets. Bring that printed document with you to the theater on your show day. If you do not see the second email, it may have gone to your spam folder.
If your tickets print without text, don’t worry. As long as your barcode is printed, you won’t have a problem when you arrive.
ZACH XP
Upon purchase of one or multiple ZACH XP memberships, the purchaser will receive a confirmation email with further instructions. Remember to bookmark the unique booking page you receive in your confirmation email. This will be your ZACH XP hub for tickets going forward.
Before booking your free ZACH XP tickets for a specific show, be sure to log in using the account information you used at purchase to access your ZACH XP discounts or simply call the Box Office.
Instead of trying to create a new account, please follow the steps below to attempt to retrieve a password.
ZACH parking attendants will have a list of all ZACH XP Members. Upon arrival, show your membership barcode (located in the ZACH app, or in your ZACH XP Welcome email) to get access to free parking. Present the same barcode at the bar to redeem your discount!
You can either stick with your current subscription or switch to ZACH XP and we’ll refund you the difference.
Yes! ZACH XP Members get 10% off additional tickets for friends and family.
No. Memberships are non-transferable and can only be used by the original purchaser. If you have multiple people in your household, you may purchase multiple memberships under one account. Should members be in different households or wish to attend at different times, we recommend purchasing individual memberships for the best ZACH Experience.
Easy. Call the ZACH Box Office at (512)-476-0541 and we’ll accommodate your change free of charge, up to 48 hours prior to the performance.
Yes! ZACH XP is your unlimited pass to any show at ZACH, including Holiday shows.
As long as you’d like! You will be charged automatically on a monthly basis unless you cancel.
Call the ZACH Box Office at (512)-476-0541 and we’ll take care of it, no questions asked!
Ticketing
Wheelchair seats are spaces large enough to accommodate your wheelchair and are indicated with an icon on each theater’s seat map. Every wheelchair space is adjacent to a companion chair.
Topfer Theatre:
Patrons with mobility issues should purchase tickets on Row I, which is at ground level. All other rows require stairs.
Kleberg Theatre:
Patrons with mobility issues should purchase tickets on Row A, which is at ground level. All other rows require stairs.
Whisenhunt Theatre:
Patrons with mobility issues should purchase tickets on Row D, which is at ground level. All other rows require stairs.
All sales are final; no refunds* will be issued with the exception of COVID-19 or weather-related cancelations. Exchanges can be made for a small fee per ticket.
*ZACH Theatre will be unable to refund ticketing and handling fees from ticket orders and class registrations. These fees cover the cost of payment processing, our ticketing and class reservation software, and the day-to-day operation of the organization. We appreciate your support and thank you for your understanding.
Yes. In the event of a sold-out performance, a limited number of full-price stand-by tickets are sold in advance. Stand-by patrons are seated at curtain time in unclaimed seats.
Please contact the Box Office at 512-476-0541 x1 during normal hours to check on the availability of these tickets. In the event that we cannot get you in, we will refund your purchase.
Yes. If you are not able to attend a performance or if you would simply like to gift your tickets to someone you know, you are welcome to do so. If you were planning on picking up the tickets from Will Call, just let the recipients know which name the tickets are under and an associated customer or order number.
If you have tickets that you will be unable to use, you are also welcome to donate them back to ZACH for a tax deduction.
Disclaimer: ZACH XP membership tickets are not transferable.
If you have a printed ticket, the name of the stage is printed on your ticket right underneath the title and date of your performance. You can also check our website, where every performance will list its respective stage. See our campus map here.
To claim tickets at the Will Call window, we simply need the name the reservation is listed under. We will verify account details with that person.
At showtime, all empty seats are released back to the house to seat those patrons on stand-by and our dedicated volunteers. If you are running late for your performance, call 512-476-0541 x8, so that we are aware that you are on your way and can hold your seats.
We can always reprint lost tickets if we know the name that the tickets were originally purchased under.
We make every effort to keep these service charges as low as possible. Ticketing fees cover the cost of ticketing software, credit card fees, labor, and more.
These standard fees are accrued regardless of your purchasing method. We thank you for supporting us as a non-profit entity and understanding that these small fees help to keep us in business.
ZACH does offer group rates for qualifying performances for groups of eight or more. Special rates are available for student groups.
To learn more about Group Benefits, click here.
In order to schedule your group, please contact our Group Sales Associate at 512-476-0594 x245 or email amintz@zachtheatre.org.
Subscription information can be found here.
Similar to many large theaters across the country, the first row of seats in the Topfer Theatre is always priced at $25 to ensure accessible price points for all. For select shows, these seats may have a partially obstructed view.
Yes! We offer several discounts including Pay-What-You-Will, Senior, Military, and Student Rush.
To learn more about ticket discounts click here.
Services
Yes. ZACH’s lounges and bars offer an impressive selection of wines, cocktails, local craft beers, and snacks. Bars open 90 minutes prior to showtime.
Our bars accept all major credit cards, and you may run a tab during your ZACH visit. Pre-order your drinks at the bar, and they will be waiting for you at intermission and post-show.
Yes, ZACH does sell gift certificates. They are sold online here and can also be purchased at the box office, either in person or over the phone.