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FAQs

Facilities

  1. What is ZACH Theatre’s address?
  2. Where is ZACH’s box office?
  3. When is your box office open?
  4. Where can I find Will Call for the performance that I am attending?
  5. What are your different theaters and how many people do they seat?
  6. Where do I park for each theater?
  7. Is parking free?
  8. Where can I find handicap parking?
  9. What is the handicap accessibility for your theaters?
  10. May I carry a firearm on ZACH’s campus? 

Ticketing

  1. Where are your wheelchair-accessible seats?
  2. What is your refunds and exchanges policy?
  3. Is it still possible for me to see the show if it is listed as sold out?
  4. Can I give my tickets to friends of mine?
  5. Which theater am I going to?
  6. What do I need to claim my tickets from Will Call?
  7. What happens to my seats if I arrive late to a performance?
  8. What do I do if I lost my tickets or left them at home?
  9. What are the fees listed on my ticket purchase?
  10. Does ZACH offer a group ticketing rate?
  11. Where can I find subscription information?
  12. Why are your front row seats $25?

Online Ticketing

  1. Why am I having problems registering an account online?
  2. I already have a login, so how can I retrieve my password?
  3. Where do I enter my coupon or promo code online?
  4. If I selected to print my tickets at home, where do I find them?

Services

  1. Do you sell food and drinks?
  2. Does ZACH sell gift certificates?
  3. Do you have an ATM on site?
  4. Can I get a taxi to pick me up from ZACH?

General Questions

  1. What is your dress code?
  2. Can I bring my infant to a performance?

 

1.    Q: What is ZACH Theatre’s address?

A: ZACH’s mailing address is 1510 Toomey Road, Austin, Texas 78704.

ZACH’s Box Office, and primary mainstage facility, the Topfer Theater, is located at 202 South Lamar Boulevard in Austin.

ZACH Theatre is a multi-venue campus located at the corner of Riverside Drive and South Lamar Boulevard which consists of three theaters, multiple classrooms, production facilities, and administrative offices. The campus is accessible via Riverside Drive and Toomey Road, and there are numerous signposts throughout the campus directing patrons to the appropriate buildings.

See a campus map here.

2.    Q: Where is ZACH’s box office?

A: Our Box Office is located in the lobby of ZACH’s Topfer Theatre, at the corner of South Lamar and Riverside. The entrance to the building is on the west side of the building facing away from South Lamar Blvd. When you park, you will see a large plaza area at the center of our campus, and the word ZACH large over the entrance to the building. Come up the stairs or ramp to the box office.

See campus map here.

3.    Q: When is your box office open?

A: Our Box Office in the Topfer Theatre is open Monday through Saturday from Noon until 7:00 p.m during the run of a production. On those Sundays when we have performances scheduled, the Box Office is open from Noon until 2:30 p.m.

4.    Q: Where can I find Will Call for the performance that I am attending?

A: Each of our three theaters hosts a Box Office in its respective lobby.  Will Call opens one hour prior to show time for performances in the Kleberg and Whisenhunt Theatres.  Will Call for performances in the Topfer Theatre is available at our primary box office during normal box office hours.

5.    Q: What are your different theaters and how many people do they seat?

A: ZACH’s campus features three theaters each with differing seating configurations and excellent sight lines:

  • Topfer Theater: a 420-seat proscenium stage in which the seating fans around the stage in an arc, much like movie theater stadium-style seating.
  • Kleberg Theatre: a 230-seat thrust stage, with the audience seated on three side
  • Whisenhunt Theatre: a 130-seat arena stage, also known as a theater-in-the-round.

6.     Q: Where do I park for each theater?

A: For productions in our Topfer or Kleberg Theatres, we recommend parking off of Riverside Drive. This includes the lot in front of the Topfer building or in the street parking spots on the west end of Riverside Drive. These locations are set aside for ZACH patrons during our performance periods and are monitored by parking attendants, who will direct you to the best possible parking spot.

For productions in our Whisenhunt Theatre, we recommend parking off of Toomey Road. We have a dedicated lot in front of the Binning-Dickson Education Building at 1510 Toomey Road. During performances, the lots adjacent to the Butler Shores softball fields are available for ZACH patrons as well. Street parking exists on Toomey Road and Jessie Street. All of ZACH’s stages are accessible from each of ZACH’s parking lots.

Find theater buildings, lots, and valet on our parking map here.

7.     Q: Is parking free?

During performances and events, single ticket buyers will be charged $8 per car to be paid via credit card or cash to an onsite attendant.

Subscribers receive FREE parking in a dedicated lot for each performance. Subscriber parking is based on availability; we recommend arriving 30 minutes before your performance.

During non-performance times, parking will be charged at an onsite metering system similar to those around the Austin area.

For those visiting ZACH for limited time spans, we will have short-term parking and temporary passes available.

8.     Q: Where can I find handicap parking?

A: There are handicap parking spots in our Topfer Theatre lot. Parking in this area can be utilized when seeing productions in the Topfer and Kleberg Theatres. There are accessible spots in the Binning-Dickson Education Center parking lot off Toomey Road for shows in the Whisenhunt Theatre..

9.     Q: What is the handicap accessibility for your theaters?

A: ZACH is fully accessible and compliant. The entry doors and lobbies for both our Whisenhunt and Kleberg Theatres are at ground level, with ramps from the respective parking lots.  Our Topfer Theatre entry doors and lobby are elevated, and there is a ramp leading up to the entrance that will take you to an accessibility ramp to the right side of the entry doors.  There is access to our second-story Serra Skyline Lounge via an elevator located in the Topfer Theatre Lobby.

We do have an abundance of accessible seating in our Topfer Theatre.  For questions regarding accessible seating in all of our theaters, see below.

10.  Q: May I carry firearms on ZACH’s campus?

A: ZACH asks that patrons not bring weapons on the premises. Signage is posted stating:

PURSUANT TO SECTION 30.06, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH A CONCEALED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A CONCEALED HANDGUN.

PURSUANT TO SECTION 30.07, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH AN OPENLY CARRIED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A HANDGUN THAT IS CARRIED OPENLY.

 

Ticketing

1.     Q: Where are your wheelchair-accessible seats?

A: In our Topfer Theatre, patrons with mobility issues should purchase tickets on Row I.  Looking at our seating map here, note the aisle that runs from left to right in the middle of the theater.  Patrons enter the auditorium at both sides of this aisle, which is at ground level.  The rows below that aisle (Rows A-H) requires patrons to navigate down stairs, while the rows behind that aisle (Row J-O) require patrons to navigate up stairs.  Row I is the only row containing seats at ground level.  Wheelchair seats are not actual chairs, but instead a opening where wheelchairs can be positioned.  With each wheelchair seat, there is an associated companion seat, which is a theater chair.  When purchasing seats online, note that wheelchair seats are marked with the wheelchair icon and companion seats are marked with an asterisk.

In the Kleberg Theatre, patrons enter at ground level, and the seats on Row AA are accessible to wheelchairs and those with mobility issues.  In our online ticketing system, wheelchair seats are marked with the wheelchair icon.

In the Whisenhunt Theatre, wheelchairs seats are located on Row D.  Patrons seated in Rows A and B will have to navigate down a few stairs, while all seats in Rows C and D are located at ground level.

2.    Q: What is your refunds and exchanges policy?

A: ZACH subscribers enjoy the unique benefit of exchanging performance dates up to 24 hours prior to their show time.

ZACH also offers exchanges to single ticket buyers for a $6 per ticket fee.

No refunds, though. All sales are final.

3.    Q: Is it still possible for me to see the show if it is listed as sold out?

A: In the event of a sold out performance, a limited number of full-price stand-by tickets are sold in advance, by phone, or in person.  Stand-by patrons are seated at curtain time in open seats.  We can guarantee up to two seats together.

Please contact the Box Office at 512-476-0541 x1 during normal hours to check on availability of these tickets.  On the rare chance that we cannot get you in, we will refund your purchase.

4.    Q: Can I give my tickets to friends of mine?

A: Yes.  If you are not able to attend a performance or if you would simply like to gift your tickets to someone you know, you are welcome to do so.  If you have the printed tickets in hand, you can simply give those to the recipient’s party.  If you were planning on picking up the tickets from Will Call, just let the recipients know which name the tickets are under and an associated customer or order number.

If you have tickets which you will be unable to use, you are also welcome to donate them back to ZACH for a tax deduction.

5.    Q: Which theater am I going to?

A: There are a couple places you can find out in which theatre your respective performance is being held.  If you have a printed ticket, the name of the stage is printed on your ticket right underneath the title and date of your performance.  You can also check on our website, where every performance will list its respective stage. See shows listings here.

6.    Q: What do I need to claim my tickets from Will Call?

A: To claim tickets at the Will Call window, we simply need the name the reservation is listed under.  We will verify account details with that person.

7.  Q: What happens to my seats if I arrive late to a performance?

A: At show time, all empty seats are released back to the house to seat those patrons on stand-by and our dedicated volunteer corps. If you are running late to your performance, phone 512-476-0541 x1, so that we are aware that you are on your way and can hold your seats.

8.  Q: What do I do if I lost my tickets or left them at home?

A: Lost tickets are never a problem at ZACH.  So long as you know the name the tickets were listed under, we can always retrieve your account, verify your information, and re-print your tickets, either in advance or on the day of the performance.

9.  Q: What are the fees listed on my ticket purchase?

A: With all non-subscription ticket sales, fees are charged. We make every effort to keep these service charges as low as possible. Facility fees go to the extensive work of maintaining our properties, while order fees cover the overhead charges involved in Box Office operations not limited to ticketing software fees, credit card fees, labor, ticket stock, phone fees, and more.

One facility fee is charged with each individual ticket purchased, while one order fee is added with each order processed. These standard fees are accrued regardless of your purchasing method. We thank you for supporting us as a non-profit entity and understanding that these small fees help to keep us in business.

10.  Q: Does ZACH offer a group ticketing rate?

A: ZACH does offer group rates and priority seating for any purchase of eight or more tickets. Discounts increase with the size of your group. Special rates are available for student groups. In order to schedule your group, please contact our Group Sales Associate at 512-476-0594 x221 or email groupsales@zachtheatre.org.

11.  Q: Where can I find subscription information?

A: Subscription information can be found here.

12.  Q: Why are your front row seats $25?

A: Similar to many large theaters across the country– including most Broadway productions– ZACH has elected to sell the front row seats in our Topfer Theatre at a discounted rate.  This ensures that, regardless of ticket price increases, we will always have more affordable seating options available for students or other patrons who require them. These seats may have an obstructed view for select productions. These seats are an extension of our efforts to make theatre accessible to all.

Online Ticketing

1.    Q: Why am I having problems registering an account online?

A: More often than not, account registration problems occur when the particular email being entered has already been registered in our system.  Even if you have not used our online ticketing module before, we may have received your email through different means.  In any case, if our computer system contains your email tied to your name, it will not allow you to create a new account.  This serves as a checks and balances that you do not create a second account in our system, which causes problems for both patrons and box office staff.

Instead of trying to create a new account, please follow the steps below to attempt to retrieve a password.

2.    Q: I already have a login, so how can I retrieve my password?

A: If you can not remember your password, you will need to reset it.  In order to do so, please navigate to the login screen, select “Forgot Your Password” at the top of the ticket buying module, and enter your email address.  A message will be emailed to you containing a link that will allow you to set up a new password and log in.

3.     Q: Where do I enter my coupon or promo code online?

A: Unlike some online shopping applications that ask for discount codes on the back end of the purchase, ZACH’s online ticketing program requires the coupon before you begin the transaction.  This setup guarantees that shoppers select only those options relevant to their respective coupon, as many have scheduling or seating conditions.

On the first screen after you have selected a show date, an input field should appear at the top right of ticket buying module, immediately under the horizontal ZACH banner.  The words “Promo Code” will be in the box.  Enter the code in this field and purchasing options should appear that reflect the respective promotion.

4.     Q: If I selected to print my tickets at home, where do I find them?

A: When purchasing tickets either online or over the phone, the option exists for patrons to print those hard copy tickets from home.  If you have chosen this option (as opposed to leaving the tickets at Will Call), you will be sent two emails upon the completion of your order.  The first email will be an order confirmation, while the second will contain a printable PDF file.  That printed document will serve as the actual tickets that can be carried into the auditorium and scanned by ushers.

If your tickets print without text on them, it most often denotes that your PDF reader is not compatible with the PDF file created by our ticketing application.  This should not be a problem, as the barcodes on the tickets should still print and can be scanned by our ushering staff, allowing you access to the theater.

Services

1.    Q: Do you sell food and drinks?

A: ZACH’s lounges and bars offer an impressive selection of wines hand selected by a local sommelier, cocktails and local craft beers. Our Kleberg and Topfer bars offer a wide range of liquor selections including our popular wells and single malt scotches to high-end bourbons and unique liqueurs. Gourmet appetizer plates custom created for ZACH by Vanilla Orchid and small bites from Austin Nuts, Mary Louise Butter’s Brownies & Quack’s Cookies are available. Beverages range from $6 beers to $10 premium liquors and up. Bars open 90 minutes prior to show time. The Topfer lounge remains open post-show. Our bars accept all major credit cards, and you may run a tab during your ZACH visit. Pre-order your drinks at the bar, and they will be waiting for you at intermission and post-show.

2.    Q: Does ZACH sell gift certificates?

A: Yes, ZACH does sell gift certificates.  They are sold online here and also can be purchased at the box office, either in person of over the phone.

3.     Q: Do you have an ATM on site?

A: No, we do not have an ATM on site.  The closest ATM’s are located at Schlotzsky’s, next door to ZACH, and Barton Springs Saloon, three blocks from ZACH.

4.     Q: Can I get a taxi to pick me up from ZACH?

A: Absolutely.  You are welcome to let a ticket agent know at the time of purchase or ask the House Manager when you arrive, and we’ll be happy to schedule a taxi pickup for you.  In addition, apps are available for such as “Hailacab Austin” for Android OS and iPhones.  Our address is 202 South Lamar, and we suggest the Riverside entrance to our parking lot.

If you would like to call the taxi service, contact Yellow Cab Austin at 512-452-9999.

Did you know? ZACH also has a partnership with local rideshare app RideAustin. When you book a ride with RideAustin and activate the Round Up feature, you can elect to support ZACH Theatre by rounding up your fare to the nearest dollar. We appreciate your support!

General Questions

1.    Q: What is your dress code?

A: While there is no official dress code at ZACH, most patrons opt to wear business casual attire.  Austin is a city of great diversity and individuality and our audience reflects that. ZACH does, however, adhere to a strict no shirt, no shoes, no show policy.

2.    Q: Can I bring my infant to a performance?

A: At ZACH, our goal is for each audience member to be able to appreciate our productions in their fullest.  As we value each patron’s experience and the expectation that it will be free from perceptible distractions, we do prohibit infants from attending our Mainstage productions.

Please note that we do welcome infants and children to those shows included in our Family Series.  Please check a specific show’s listing for more detailed age suggestions.

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This project is supported in part by the Cultural Arts Division of the City of Austin Economic Development Department.

ZACH Theatre is a 501(c)(3) nonprofit arts organization located in Austin, Texas.

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